Enterprise Support

Premium, Individualized Support to make your FileCloud deployment a success!

Standard Support

Recommended for single instance deployments in small to medium organizations. Standard support comes free with Standard pricing plan.

Premium Support

Recommended for medium to large deployments that require High-Availability/Clustering, AD/SAML/SSO Setup, ServerSync and Data Governance. Premium support comes free with Enterprise plan.




24/7 online case submission yes yes
Phone case submission yes yes
Email support yes yes
Installation, admin and end user guides yes yes
Exclusive customer portal yes yes
Access to case studies and presentations yes yes
Technical architecture and design consultation for high availability/cluster setup no yes
Technical assistance to configure advanced FileCloud features e.g.
  • Workflow setup
  • Team folder setup
  • AD/SAML/SSO integration
  • Governance – Retention, Legal Hold
no yes
Detailed pre-production readiness review and On-boarding call with technical architect (1 session) no yes
Remote deployment assistance (on-premise/cloud) no yes
Advanced training for end users and admins (1 session) no yes
Pricing Included in
Standard pricing tier
Included in
Enterprise pricing tier

What our customers are saying

The most important feature we have found in FileCloud is its people.
Norma Crosby,
National Federation of the Blind
The support team is simply Great!! Quick response, very knowledgeable and always proactive.
Jimmy Ivey,
Stewart Title


13785 Research Blvd, Suite 125
Austin TX 78750, USA

Phone: +1 (888) 571-6480
Fax: +1 (866) 824-9584


(+49) 8846 7929 724
(+33) 977 215 403