Recommended for single instance deployments in small to medium organizations. Standard support comes free with Standard pricing plan.
Recommended for medium to large deployments that require High-Availability/Clustering, AD/SAML/SSO Setup, ServerSync and Data Governance. Premium support comes free with Enterprise plan.
|24/7 online case submission|
|Phone case submission|
|Installation, admin and end user guides|
|Exclusive customer portal|
|Access to case studies and presentations|
|Technical architecture and design consultation for high availability/cluster setup|
|Technical assistance to configure advanced FileCloud features e.g.
|Detailed pre-production readiness review and On-boarding call with technical architect (1 session)|
|Remote deployment assistance (on-premise/cloud)|
|Advanced training for end users and admins (1 session)|
Standard pricing tier
Enterprise pricing tier